Digital Support Volunteer

Shaw Trust
09 Sep 2017


As a digital support volunteer you will support one or more of Shaw Trust’s charity shops to get online and become more digitally connected.

Shaw Trust is a national charity that transforms lives by helping disadvantaged people to gain confidence, find a job, gain skills and take control of their futures.

You will use your strong IT skills to support the shop management team to learn the basics of computers and the internet in a friendly, informal environment. You will offer advice, information and support on an ongoing basis to help staff to improve their confidence with the basics, and introduce them to online opportunities for marketing the shop’s goods and services more widely.

This will enable our staff to learn new skills, network within the organisation more effectively, reach new customers, build better relationships with existing charity supporters and further support our fundraising efforts, which enable Shaw Trust to continue its valuable charity work.

About organisation

Volunteer with Shaw Trust and help create brighter futures for people in your community.

Shaw Trust provides employment opportunities, skills development training, and health and wellbeing services across the UK. We operate charitable social enterprises and retail shops, and work alongside Shaw Education Trust, which runs a diverse chain of academy schools.

We add value to every service we deliver by investing back into community projects, such as our social enterprises, Community Hubs and national volunteering scheme.

Volunteers help us achieve our aim of empowering people and supporting them towards employment and/or helping with their mental health and wellbeing. They also help in our schools and Social Enterprises and they help us run our charity shops too.

Shaw Trust volunteers are at the heart of everything we do.

To find out more about becoming a Shaw Trust volunteer please email or call 0300 247 2222 or visit

What are they looking for?

Are you able to work with IT learners on a one-to-one basis or in a small group and support them with some of the following tasks (specific tasks will depend on the different shop’s needs):

– Help the shop team learn the basics, for example, teaching someone how to use Google, use the mouse and keyboard, printer, scanner or set up an email account and attach documents.

– Helping the team to use Microsoft Office software effectively (including Word, Excel, Powerpoint and Outlook) and Salesforce database system.

– Be a friendly-ear to help with any IT issues as they arise.

– Introduce the shop team to marketing opportunities online including social media, local community websites, and eBay.

– Act as an advocate of the benefits of being online, including engaging in our online volunteer community.

Additional Info

As a Shaw Trust volunteer we’ll make sure you’re given all the support you need to shine in your role. You will report to the Volunteers Team, but work very closely with our shop managers. There are a number of benefits to volunteering with us, these include:

• Making an invaluable contribution to a national UK charity
• Working in a friendly team
• Developing your confidence and interpersonal skills
• Gaining valuable marketing and comms experience and adding new skills to your CV

We are looking for someone who can ideally dedicate at least 2-3 hours per week, for a minimum of 6 months to get the most from the role. This role will be home based, but you should be to travel to shops in your area to deliver the digital support/training.

To apply for this opportunity:

Join Us OR Login